Connect 3D Privacy Policy
Last Updated: 2025-08-20 – Stockholm, Sweden
Welcome to Connect 3D, operated by Calilynx Studios AB (“Calilynx Studios”, “we”, “our”, or “us”).
This Privacy Policy explains how we collect, use, store, share, and protect personal data when you use Connect 3D and related services.
By using Connect 3D, you agree to the practices described in this Privacy Policy.
1. Data Controller
Calilynx Studios AB is the data controller responsible for the processing of personal data described in this Privacy Policy.
If you have questions regarding this Privacy Policy or your personal data, you may contact us at:
Email: support@calilynxstudios.com
2. Information We Collect
We may collect the following categories of information:
Account Information
Depending on how you access the game, we may collect:
- Guest account identifiers
- Google account identifiers
- Apple account identifiers
- Platform user IDs
- E-mail addresses
- Display names
- Avatar selections
- Subscription status
We do not receive your password from Google, Apple, or other authentication providers.
Gameplay and Online Service Data
We may collect gameplay-related information including:
- Matchmaking data
- Rankings and statistics
- Wins, losses, and gameplay activity
- Session information
- Friend and multiplayer interactions
- Reports and moderation-related actions
This information is used to operate online multiplayer services and maintain fair gameplay.
Chat and Social Features
Connect 3D includes in-game chat and social features.
We may collect and process:
- Chat messages
- Reports submitted by players
- Social interactions
- Moderation-related information
Chat messages may be automatically filtered to reduce spam, harassment, offensive language, cheating-related activity, or other harmful behavior.
We may review reported chat messages and related account activity when investigating abuse reports, cheating, harassment, violations of our Terms of Use, or illegal activity.
Device and Technical Information
We may collect technical information including:
- Device type
- Operating system
- App version
- Language settings
- Country or region
- IP address
- Device identifiers
- Advertising identifiers
- Crash reports
- Performance and diagnostics information
This information helps us maintain stability, security, compatibility, and performance.
Analytics Information
We may collect analytics and usage information through third-party analytics providers.
Analytics data may be used in aggregated form to improve gameplay, matchmaking balance, performance, stability, user experience, and game design decisions.
Subscription and Purchase Information
When you make purchases or subscribe through Apple App Store or Google Play, payment processing is handled by the platform provider.
We may receive limited information such as:
- Purchase confirmations
- Subscription status
- Transaction identifiers
- Product identifiers
We do not receive or store your full payment card information.
3. Legal Basis for Processing (GDPR)
If you are located in the European Economic Area (EEA), we process personal data under one or more of the following legal bases under the General Data Protection Regulation (GDPR):
Contractual Necessity
We process personal data to provide and operate Connect 3D, including:
- Multiplayer services
- Matchmaking
- Rankings
- Accounts
- Subscriptions
- Online gameplay functionality
Legitimate Interests
We process personal data where necessary for our legitimate interests, including:
- Maintaining security
- Preventing cheating and abuse
- Investigating violations
- Improving gameplay and performance
- Maintaining service stability
- Analytics and diagnostics
- Moderation and enforcement actions
Consent
Where required by applicable law, we rely on user consent, including for:
- Personalized advertising
- Tracking permissions
- Platform-level privacy permissions
Users may withdraw consent through platform or device settings where applicable.
Legal Obligations
We may process personal data where necessary to comply with applicable laws, legal requests, or law enforcement obligations.
4. Advertising and Personalized Ads
Connect 3D may display advertisements in the free version of the game.
Advertisements may be provided by third-party advertising partners such as Google AdMob or Unity Ads.
On supported platforms such as iOS and Android, users may choose whether to allow personalized advertising and tracking through operating system permissions and privacy settings.
If a user declines personalized advertising, non-personalized ads may still be displayed.
We do not knowingly serve personalized advertisements to children where prohibited by applicable law.
5. Third-Party Services
We may use third-party services including but not limited to:
- Google Firebase
- Unity Gaming Services
- Unity Analytics
- Google AdMob
- Apple Game Center
- Google Play Games Services
These services may collect information according to their own privacy policies.
We encourage users to review the privacy policies of these providers.
6. Data Retention
We retain personal data only as long as reasonably necessary for the purposes described in this Privacy Policy.
Different categories of data may be retained for different periods, including:
- Account and subscription information while the account remains active
- Gameplay, ranking, and matchmaking data as necessary to operate online services
- Crash logs and analytics data for operational and improvement purposes
- Chat logs for up to 90 days under normal circumstances
- Moderation, abuse investigation, fraud prevention, and security-related information for longer periods when reasonably necessary
Reported messages, moderation records, and abuse investigation information may be retained for up to 1 year where reasonably necessary for security, enforcement, or legal purposes.
Users may request deletion of their account and associated personal data. Deleted accounts may remain recoverable for up to 30 days before permanent deletion or anonymization occurs, subject to legal, security, fraud prevention, abuse investigation, and operational obligations.
Account Deletion and Recovery
When a user requests account deletion, the account may first enter a temporary recovery period of up to 30 days.
During this period, the account may be restored if the user logs in again or otherwise verifies ownership of the account.
After the recovery period expires, personal data associated with the account will be deleted, anonymized, or securely isolated unless retention is required for legal, security, fraud prevention, abuse investigation, or operational purposes.
7. Data Security
We take reasonable technical and organizational measures to protect personal data against unauthorized access, loss, misuse, alteration, or disclosure.
However, no online service or electronic storage system can be guaranteed to be completely secure.
8. Children’s Privacy
Connect 3D is not directed toward children.
We do not knowingly collect personal data from children under the age required by applicable law without appropriate consent.
If we become aware that personal data has been collected from a child in violation of applicable laws, we may delete the information and restrict the associated account.
9. User Rights (GDPR and Similar Laws)
Depending on your jurisdiction, you may have rights including:
- Access to your personal data
- Correction of inaccurate information
- Deletion of personal data
- Restriction of processing
- Objection to certain processing
- Data portability
- Withdrawal of consent where applicable
To exercise these rights, contact:
We may request verification of identity before fulfilling certain requests.
10. International Data Transfers
Your information may be processed and stored in countries outside your country of residence.
Where required by law, we use appropriate safeguards for international data transfers.
11. User Content and Copyright
Users may not upload, share, distribute, or use content that infringes copyrights, trademarks, intellectual property rights, or applicable laws.
If you believe that content within Connect 3D infringes your copyright or intellectual property rights, please contact us at:
Please include:
- Your contact information
- A description of the copyrighted work
- A description of the allegedly infringing content
- Sufficient information to locate the content
- A statement that you believe the use is unauthorized
We may remove content, restrict accounts, or take other actions where appropriate.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Changes will become effective when the updated version is published.
Continued use of Connect 3D after updates constitutes acceptance of the revised Privacy Policy.
13. Contact Information
If you have questions about this Privacy Policy or our handling of personal data, please contact:
Calilynx Studios AB
Email: support@calilynxstudios.com